Frequently Asked Questions
Is it heavy to carry around?
No, it’s designed to be lightweight while still durable, making it easy to carry in your bag without adding unnecessary bulk.
Is the lunch box completely leak-proof?
Yes, the Tidy Ritual Stainless Steel Lunch Box features a secure, leak-resistant seal designed to prevent spills during everyday use, though we recommend avoiding very liquid-heavy foods like soups.
Is it safe to use with food?
Absolutely. It’s made from high-quality stainless steel, meaning it’s free from BPA and harmful plastics. It’s a safer, long-term option for storing your meals without worrying about chemicals or microplastics.
Why buy multiple sets?
1 x Lunch Box
Perfect for individuals looking for a simple and reliable way to enjoy fresh meals at work, school, or on the go.
2 x Lunch Boxes
Ideal for households needing a lunch box for both school and work. Stay organised and keep meals prepared for busy weekdays.
3 x Lunch Boxes
A practical option for families wanting multiple lunch boxes for school lunches, work meals, and everyday routines.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@tidyritual@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.