Frequently Asked Questions
Is this good for someone setting up a new home?
100%. It’s a complete, practical solution that instantly makes your kitchen feel more put-together and functional.
Can I put it in the dishwasher?
Yes - it’s fully dishwasher-safe, making clean up quick and effortless after every meal.
Is it lightweight or heavy?
It’s lightweight and easy to handle, making it ideal for everyday use, kids, and even outdoor dining.
Why buy multiple sets?
1 x Dinnerware Set
Perfect for individuals, couples, or smaller households looking to create a clean, coordinated dining experience with matching plates, bowls, and cups.
2 x Dinnerware Sets
Ideal for growing families or those who love entertaining. Enjoy extra place settings while maintaining a consistent, organised look across your dining table.
3 x Dinnerware Sets
The best option for larger families, frequent hosts, or anyone wanting a complete dining solution with enough matching dinnerware for everyday use and special occasions.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@tidyritual@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.